Property Investment – Understanding The High Net Worth Buyer’s Perspective

Keys

Not the keys to your home!

How many times have you been advised to stand in the customer’s shoes?

How many times have you been advised to try to think like your customer?

It’s difficult advice to follow, but it’s good advice, too. 

It’s especially important when you’re thinking about how you’re going to sell to high net worth clients.

One of the themes of this series of articles about selling to high net worth individuals in that people with more resources to deploy have more choices in their lives.

Nowhere is this more true than in the field of property investment.

People who buy property as an investment have lots of choices that are simply not available to people buying their family home.  Mike Beckley of Midas Property School offers some insights into the concerns of property investors and answers the question:

What’s important when someone is buying property as an investment?

Read Mike’s advice below.

“Choose the right location

This may seem obvious, but location is King.

Buying in the right place is hugely important for people who want to ensure growth in value. This is key to a successful investment strategy.  For myself, I would rather have a one bedroom flat on the riverfront in Docklands than a couple of three bedroom flats in Hull. The value of the Docklands property will always be more stable, and the prospect of capital growth is much more likely.

Forget the idea that you would never consider living in Central London when choosing where to buy.  Millions of other people do. So demand in specific locations will always be high. Remember , too, that infrastructure and communications links are important when considering property investment. Proximity to the nearest railway stations or motorway junctions really matters.

Choose the right property

Buying property for investment is not the same as buying a home. Tenants have different priorities to owner-occupiers. For example, gardens are not always attractive to tenants.

“Will you be expecting me to mow that?” is a question I have often been asked, usually followed by: “I’ll need you to supply a mower then.  We haven’t got one”.

Thus, new build flats with public areas maintained by service contractors can make excellent investments.

Plan how you will manage your investment

On completion the owner of the property will be looking for good tenants who will pay the rent on time, keep the place nice, and won’t cause a nuisance.

That means the property investor will need to think about:

  • Referencing
  • Inventory
  • Inspection
  • Planning.

Referencing should always be done through a professional agency.  That is it’s important to take up references on prospective tenants.

An inventory is essential, preferably a video inventory. Where problem tenants are involved anything other than visual evidence is just the owner’s word against theirs. Inspections and this type of evidence are essential.

Inspect regularly. I once saw a rental property where a leaking washing machine went unrepaired for 18 months. The kitchen floor beneath the machine was non-existent.  It had just rotted away. Regular visits to the property will avoid this sort of problem.

Planning matters, too. When signing an Assured Shorthold Tenancy Agreement landlords should consider the end date of the agreement carefully. A six-month agreement that starts in the second half of June will end near Christmas, which is not an easy time to find new tenants. This could result in a void period, and lost income for the property owner.”

Selling to High Net Worth Investors

Mike BeckleyIf you’re associated with the property market in any way what opportunities for selling to high net worth individuals do the issues dealt with by Mike present to you?

About the Guest Author:

Mike Beckley is an expert in property investment.  Find out more about his work at Midas Property School

Follow Mike on Twitter at: http://twitter.com/MikeBeckley1

 

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Selling to high net worth individuals – what are their concerns?

Padlock

Keep things safe.

So far in this series of articles on selling to high net worth individuals we’ve identified who high net worth individuals are.  We have also  established that they are not the super-rich.

We’ve also noted that lifestyle is not necessarily an indicator of affluence or wealth.

In fact,  people who have assets do not necessarily live a luxury lifestyle.

If you’re looking to sell to high net worth individuals you are now faced with an important question.

How can you begin to work out what to sell to this group?

The answer is simple.

Treat this group like any other group.  Think about what people more generally are looking for and you’ll find what high net worth individuals are looking for, too.

What do high net worth individuals want to buy?

A significant proportion of high net worth individuals are older people.  Something that is very importnat to them, and to other older people, is the desire to maintain a good lifestyle in retirement.

Like many older people high net worth individuals worry about preserving the value of their assets, savings and investments.

That means that they are likely to be looking to:

  • protect their current level of wealth
  • minimise the taxes they pay.

The other concern that is often quoted is that of managing their affairs so that they can leave an estate for their heirs.  Again, it’s not just high net worth individuals who want to make certain they help the next generation.  It’s just that people with more assets have more choices available to them.

How does this help you?

It’s not that difficult to work out what high net worth individuals want to buy.

If you’re committed to selling to high net worth individuals then you will need to align whatever you decide to offer with these types of concerns and interests.  At present the focus of many people is  on preserving wealth rather than growing wealth. 

  • Are your products and services aligned to this mood?
  • Are the benefit statements you use to promote your offer in tune with the feelings of people in 2012?

Take a look at your offer and review how it is positioned.

Check that it addresses the need to preserve and conserve that is to be found in so many parts of the world.

Have I missed anything?

In your experience, is there anything else that this group is really looking for?

Leave a comment below.  Add your thoughts to the discussion.

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Selling to high net worth individuals – what do they buy?

What's in the box?

What do they buy?

If you intend to sell to the affluent, the well-heeled or to the rich,  then one of the first things you’ll need to do is to work out just what your target market buys.

Finding the answer isn’t easy.

High net worth individuals are a very diverse group with lots of different tastes, needs interests, passions and concerns.

So, if this is your chosen market segment, where should you begin?

Forget the luxury lifestyle

I remember sitting on the edge of a discussion once, where several consultants were talking about how to sell to high net worth individuals.  They had decided to pool their resources to create an offer for this group and the conversation was all about the consultants’ perceptions of high net worth individuals’ spending habits.

The man who sold luxury cars told the group about the type of cars wealthy people drive.  The interior designer talked at length about marble work surfaces in kitchens.  The lady who owns a very exclusive shoe shop talked about expensive shoes and who buys them.

All the consultants taking part in the discussion were agreed on two things.

  1. People who have resources, assets and a sizable income all spend money on expensive, upmarket goods and services.
  2. Every one who can afford to spend money on luxury will spend money on luxury

They were wrong.

A luxury lifestyle doesn’t necessarily mean that someone is independently wealthy.  Some people who live well do so on credit. Some people who live a luxury lifestyle want to create a particular impression but struggle to finance their aspirations. Likewise, a many people with significant resources behind them choose to live modestly.

Therefore, if you’re looking to target high net worth individuals, forget lifestyle as an indicator of high net worth.  It doesn’t necessarily point you to the people you want to sell to.

What do high net worth individuals buy?

Let’s go back to the group of consultants wanting to sell to high net worth individuals for a moment to find the answer.

As well as making mistakes about how high net worth individuals spend, these consultants had also assumed that high net worth individuals form an homogeneous group.  They had assumed that all members of this group will think, act and spend in the same way.

That’s not the case.

Every one buys value.  It’s just that different people define value in different ways.

For some people value for money is really important.  Just don’t assume that value for money is only important to people who have to be careful with their spending.

For some people value is about utility.  How useful will this purchase be?  Will this purchase meet my needs, whether it’s a car, a house, a private jet or a washing machine?

Value can also be about durability.  Will this purchase last?

Value can be about aesthetics, too.  Is this purchase beautiful?

Value can be about exclusivity. If I buy this, will see another one like it?

Don’t assume that any of these views of value are necessarily linked to wealth.  They’re not.  The craftsman can create an exclusive item for himself as well as for his customers.  The wealthy person can choose not to wear a designer label as well as choosing to wear one.

The differences between those who are affluent and those who are not are more subtle.

Having access to resource enables people to buy, should they wish to do so.  However, it does just that.  Resource enables.  It doesn’t dictate.

That’s what the group of consultants should have remembered.  Having more money gives people more choices about what they can spend their money on.  It doesn’t necessarily dictate how people will spend their money.

Value matters

People spend money on what they will value.  What looks to you or to me like a waste of money might be worthwhile expenditure to someone else.  What is an essential feature of a car, a telephone or a piece of equipment to one person is frippery to another.

Bear these points in mind, if you’re planning to sell to high net worth individuals.

Work out what the sub-set of the market you’re interested in values.  Then offer value. You’ll make more sales if you do.

See also:

Selling to high net worth individuals – who are they?

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Selling To High Net Worth Individuals – Who are they?

All gold?

Who's got lots?

High net worth is a term that is used a lot.

You’ll find it mentioned in the reports and statements of many financial firms.

HM Revenue and Customs has a high net worth unit.

Most of the banks have units who look after the interests of this group.

Quite a few businesses say that they would like to sell to high net worth individuals.  Many of them struggle to do so.  This series of articles is all about selling to that group.

If your business wants to sell to high net worth individuals the sensible place to start is to think about who these people are.

What is a high net worth individual?

There are different views, but you won’t go too far wrong if you think of a high net worth individual as someone who owns at least the equivalent of one million US dollars in financial assets.

Ultra high net worth individuals, on the other hand, need at least thirty million US dollars or equivalent to qualify.  In this instance, a family can be counted as well as individuals.

Some banks and financial institutions sub-divide further into such categories as “very high net worth individuals” and so on.

Who has this sort of resource?

If you’re looking to sell your products and services into the top end of this market, you’re looking at a very exclusive group of people.  Check out the high end of the market and you’ll come across the people with yachts, private jets, expensive cars for each day of the week and so on.

Thinking about high net worth individuals more generally, you can easily start to gather some useful information that will help you to understand a little more about them.

Almost half of them have directorships.

More than 60% of them fly regularly.

Typically they will be worth just over £1 million.

By the way, according to some statistics, 1.1 % of the UK population are millionaires.  Other sources say there are over 280,000 of them living in the UK.

Okay, 80% of high net worth individuals are male, which helps you with your customer profiling, but that doesn’t mean you would recognise a high net worth individual if you met him – or her -  in the street.

They’re not that different from a lot of other people.

What sort of people are high net worth individuals?

Quite a lot of people could fall into this category.

  • Think about the person who has run a business for 30 years.  At retirement he or she could well realise this amount of money when selling the business.
  • Some people inherit wealth.  When the parental home is sold, it can realise significant amounts of money these days.  Inheriting such a home and liquidating the asset can turn someone into a high net worth individual overnight.
  • Some people, especially those in finance, earn big salaries and become wealthy at quite a young age.
  • Yes, some people win the lottery or the football pools and become rich overnight. . . . And there are celebrities etc.

What’s important to remember is that high net worth individuals are a diverse group. 

They don’t all have the same experiences.

They don’t all have the same expectations.

They don’t all have the same interests, needs and wants.

They don’t all live their lives in the same way.

They don’t all want to buy the same sorts of products and services.

Selling to high net worth individuals

It’s not enough in your business to state that you want to sell to high net worth individuals.  When you make this statement you haven’t gone far enough with your analysis.  You’ve identified s a market segment, but it’s not a niche.  (It’s still too big.)

You need to slice your market segment further.

The first step is to do some customer profiling.

  1. Are you potential customers likely to be male or female?
  2. Are they likely to be young or old?
  3. Did they become affluent quickly or did they become affluent slowly?
  4. Are they interested in ……………. type of investment?
  5. Are they interested in …………………. type of activity?

You can then start to think about finding real people who fit your criteria. 

Have you got to that stage? 

If you have, that means your search for the right high net worth individuals has begun.

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How to take control of your business once and for all

Who's plotting your course?

Is anyone plotting your course?

It’s easy to be busy.  It’s easy to work from early until late.  It’s satisfying to keep ticking off the items on the “to do” list.

Stop for a moment and think about your approach to how you run your business.

  • Just how satisfying is it to work like this?
  • When you work like this, do you feel as if you’re in control?
  • Do you believe you’re making progress towards your goals?

If you’re not convinced that you’re achieving what you want to achieve with your business, despite all that hard work, try the following. [Read more...]

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